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Dec 29, 2014, 1:20 PM
9 Posts

Browser Cache Management failed to install

  • Category: iNotes
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator,End User
  • Tags: BCM IE
  • Replies: 0

Hello

Behavior: User gets error message "Browser Cache Management failed to install. Please contact your network administrator. " despite user is local administrator in workstation or Active directory domain administrator.

Link to printscreen

 

Clicking on "Show console" does not provide any problem related details:

Domino Release 9.0.1FP2 HF590 (Windows/64)
$HaikuForm - 231.12
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E)

12/29/2014 03:08:12PM Browser Cache Management failed to install.
Please contact your network administrator
.

 

Domino versions tested: 9.0.1 64bit English on Windows 2012R2 , the same + FP2, the same +FP2 + IF3 (901FP2HF590_W64), the same + FP2 + IF3 + 9.0.1.2_Server_w64_JVM_Patch_20141215_144741.exe

Workstation operating systems tested: Windows 7, Windows 8.1 .

IE versions tested: IE8, IE11.

IE settings tested: adding to Trusted Sites, adding to Local Intranet Sites, manually setting lowest security settings for ActiveX in all security zones, changing IE windows registry at FEATURE_LOCALMACHINE_LOCKDOWN.  Nothing helped.

If we run IE via "Run as administrator" then we get the following error on iNotes UI: IBM iNotes Control is not loaded. If it's blocked by browser, please unblock it and try again. However the page does not have any "unblock" UI.

Domino console does not show any error messages.

If I disable UAC on workstation and restart it, then Browser Cache Management is being installed as expected.

Does anybody have any success stories with Browser Cache Management deployment with UAC enabled? Customers expect this feature for hardening security not for lowering, thus UAC disablement looks like the opposite achievement.

Regards

Ramunas

 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal